Privacy Policy

Last Updated: January 13, 2026

Welcome to Shops, a multivendor marketplace app operated in Kuwait. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you use our app and services.

1. Information We Collect

We may collect the following types of personal information:

• Name and contact information (email, phone number)
• Delivery address and location details
• Payment and transaction information
• Shop details for vendors
• Usage data such as device information and app activity

2. How We Use Your Information

• To provide, maintain, and improve our services
• To process transactions and manage orders
• To contact you regarding your account or support requests
• To personalize your user experience
• To comply with legal obligations under Kuwait law

3. Sharing Your Data

We may share your information with:

• Trusted third-party service providers (e.g., payment gateways, delivery partners)
• Law enforcement or government authorities if required by law

4. Data Security

We take data protection seriously. All sensitive data is stored securely and transmitted using encryption where applicable. We follow best practices to protect your data from unauthorized access.

5. Cookies & Analytics

We may use cookies and third-party analytics tools to understand how users interact with our app and improve performance.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion of your data
• Withdraw consent where processing is based on consent

7. Changes to this Policy

We may update this policy from time to time. Any changes will be reflected on this page with the updated date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@shopsapp.kw

Phone: +965-69069375